Contact
Get in touch with DreamLock. Contact us for your questions, suggestions, and support requests.
Data Deletion Requests
Follow the steps below to request deletion of your personal data
Data Deletion Steps
1 Identity Verification
Log into your account and complete the identity verification process
2 Submit Request
Use the contact form below to send a message with "Data Deletion Request" as the subject
3 Wait for Approval
Your request will be evaluated within 24-48 hours and you will receive a confirmation email
4 Data Deletion
After approval, your data will be securely deleted within 7 business days
Data Types and Retention
Data to be Deleted
- Personal information (name, email, phone)
- Dream records and analyses
- Sleep pattern data
- User preferences and settings
- Account history and activities
Extended Retention Periods
- Legal obligations: 5 years
- Accounting records: 10 years
- Security logs: 2 years
- Backup data: 30 days
Important Notes
- Anonymized data may be preserved
- Legal obligations continue to apply
- Deletion process is irreversible
- Confirmation emails are retained
Data Deletion Request Contact
You can send your data deletion request to the email address below or use the contact form: