Terms of Service

1. User Agreement

By registering as a member of the DreamLock application, each user confirms that they have read, understood, and accepted the terms outlined in this agreement. Registration is only possible upon full acceptance of the terms below, including our data usage policy.

2. Privacy and Data Use

2.1 Data Collection

DreamLock collects personal information from users, including but not limited to names, email addresses, phone numbers, and device-related data, to provide and improve the services.

2.2 Data Sharing and Commercial Use

DreamLock does not share, sell, or transfer any personal information (such as email addresses, phone numbers, or other identifying data) to any third parties under any circumstances.

All user data is stored securely in DreamLock's encrypted database and is used solely for the purpose of providing and improving the service. Personal data will only be disclosed if required by applicable law or legal process.

2.3 Data Security

All personal data is protected with industry-standard security measures. Passwords are stored using encrypted cryptographic techniques.

2.4 User Rights

Users have the right to access, correct, or delete their data. Requests must be submitted in writing to the support team.

3. Return and Refund Policy

3.1 Digital Services and Subscriptions

DreamLock provides digital services and premium subscriptions. Due to the nature of digital content and services, all sales are considered final once the service has been accessed or the subscription period has begun.

3.2 Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: If the service is completely non-functional due to technical problems on our end and cannot be resolved within 48 hours of reporting
• Duplicate Charges: If you have been charged multiple times for the same service
• Unauthorized Transactions: If your account was used without your permission
• Service Cancellation: If you cancel your subscription within 24 hours of initial purchase and have not used the premium features

3.3 Non-Refundable Items

The following are not eligible for refunds:

• Services that have been used or accessed for more than 24 hours
• Dream analysis reports that have been generated and downloaded
• Premium features that have been utilized
• Subscription renewals after the initial 24-hour period
• Services purchased more than 30 days ago

3.4 Refund Process

To request a refund, please contact our support team at dreamlock@dreamlockapp.com with the following information:

• Your account email address
• Transaction ID or payment reference
• Reason for the refund request
• Date of purchase

Refund requests will be reviewed within 5-7 business days. Approved refunds will be processed within 10-14 business days to the original payment method.

3.5 Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No partial refunds will be provided for unused time in the current billing period.

3.6 Chargeback Policy

If you initiate a chargeback or dispute with your payment provider without first contacting our support team, your account may be suspended or terminated. We encourage you to contact us first to resolve any issues.

3.7 Right of Withdrawal (EU/EEA Customers)

For customers in the European Union and European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason. However, this right does not apply to digital content if you have given your consent and acknowledged that you will lose your right of withdrawal once the performance has begun.

3.8 Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will take effect immediately upon posting. Continued use of our services after changes constitutes acceptance of the new policy.

4. Changes to the Agreement

DreamLock reserves the right to update or change this agreement. All changes will be announced within the application. Continued use of the service after updates implies acceptance of the new terms.

5. Contact

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